Ruvalcaba-Gomez, E. A., & Cifuentes-Faura, J. (2023). Analysis of the perception of digital government and artificial intelligence in the public sector in Jalisco, Mexico. International Review of Administrative Sciences, 0(0). ISSN: 00208523, Online ISSN: 14617226, SAGE Publishing
The advancement and continuous development of information and communication technologies highlights the importance of analysing and monitoring the development and capabilities of governments to use and exploit the potential of new technologies.
Digital government and artificial intelligence in the public sector are two trends associated with technological development. This research conducts an analysis of these elements from the perspective of public officials by conducting a factor analysis.
The study is based on a survey administered to civil servants in the state of Jalisco in Mexico. An analysis was made of their training and knowledge of these aspects and whether there are significant differences according to gender, age, level of studies, area of knowledge and place of work.
The results obtained show divergences and coincidences between variables and factors. The findings are useful as a reference for the government of Jalisco to promote measures aimed at improving the situation of digital government and artificial intelligence in the short to medium term, in order to optimize administrative management.
Digital government, artificial intelligence, public sector, public administration, Mexico